Naturally, when we began experiencing these problems we contacted our friendly cable company. I am not being facetious when I say "our friendly cable company," because, for the most part, I have always been treated with courtesy, whenever I have called...which, obviously, was very frequently. Because of this, I always overlooked how annoying it was to wait for lengthy periods of time before a representative was able to take my call, or how frustrating it was to repeat the same information, over and over and over and over and over, (see what I mean?) to each new individual I spoke with. Instead, I cheerfully cooperated with each representative, as they determined which day and time-frame would work best for the cable company to send someone out to take care of my problems. Unfortunately, despite numerous visits, our problems were not resolved, until last week... which brings me to my latest issue.
During the annoyingly, protracted time period required to determine that we needed a new cable line in our yard, in addition to a new modem, I had been repeatedly assured that my account would be adjusted for all the time I had been without service. It was suggested that I wait until I was positive the issues had been resolved though, to ensure that I was compensated for the entire amount. This was to be separate from the several months of free premium channels that I had received already, after the repairmen arrived later than my scheduled appointment time, like the company "guarantees" on their commercials. Since they were so gracious about it, I didn't even mention the fact that those channels did me no good, as I couldn't ever watch them, since my service wasn't working.
Finally, after waiting several days to ensure that my service really did work, I called to request my refund. I was asked how long I had been without service, and I replied that it had been over three months; since early in April.
I was told that I needed to be a little more specific, so I replied, "Okay...EVERYDAY, since early in April."
This was not specific enough either, so I was told that I had to provide the company with each and every time that my service wasn't working, or they would just compensate me for the times I had called them to send someone out. I explained how great that would be, if only I had known about that system beforehand, so that I could have called them the 20 to 30 times each day that my service was interrupted, so that their assessment would be slightly more accurate. I added that I would have had some difficulty doing that though, since I was unable to use my phone during those periods of time. I was finally asked just what sort of compensation I actually thought would be fair.
I thought about it for a minute and then said, " Well, originally I would have been happy with compensation for about one third of the time period involved, but now, after speaking with you, I have decided that I want ALL my money back, for the whole time period, instead."
He then explained to me that a decision like that was above his pay grade, so I would be hearing from his superiors, first thing in the morning. I will let you know how that goes...it has been five days so far, and I still haven't received that call. Blessings!!! Amycita :]